Help with buying

To re-download software within 30 days of your purchase simply log into your Order History page and press the “Begin Download” button.

Look Up Your Order

No. Downloading is a simple file transfer. Installing is the unpacking and loading of the software onto your computer. Autodesk’s installation software walks you through this process once you’ve successfully downloaded the file from our site. If you need assistance with installation, please review our Installation and Activation help.

First, you’ll need to re-download the file from your Order History page. To do so, simply go to your Order History page from within the Autodesk Store, or you may retrieve a link from your Order Confirmation email and press the "Begin Download" button. Once you have downloaded the file, you will need to navigate to the location where you saved the file and double click on it to start the installation.

Before you begin you will need to purchase a subscription for the software of your choice. This can be done via the product page on the Autodesk Store or by pressing the Buy button that appears in the pop-up when you open your trial.

You will then need your serial number and product key, which are available from your Autodesk Account page. To find your Serial Number and Product Key on this page, sign in and click “Management.” Click the arrow next to your purchased product, and the license information will be listed.

Follow these instructions to convert your software trial. Some steps may be slightly different depending on the software you are using.

1. Open your trial software. Sign in if prompted, or choose “Create an Account” if you have not created one. Autodesk trials require an Autodesk ID to run.
2. A pop-up will appear; choose “Already have a license” and then “Enter Serial number” on the Let’s Get Started Screen.
3. Enter your serial number and product key. Click Continue (or Next).
4. Click Finish and begin using your software.

“Activation Codes” are for a one-time activation process and cannot be reused.

Most Autodesk products can be registered and activated online. To register and activate your licence please go to www.autodesk.com/register.

If you are using an Autodesk product with a stand-alone installation you can also activate it directly from the product. Just make sure your computer is connected to the Internet when requesting activation.

You can choose to register and activate the product when you start the program. Alternatively, use the Help > About menu while you are running the product.

To activate Autodesk products from the Help menu:

• On the Help menu, click About.
• In the About [Autodesk product] window, click Product Information.
• In the Product Licence Information dialog box, click Activate.
• In the [Autodesk product] Product Activation window, select Activate the Product, and then click Next.
• On the Register Today page, follow the on-screen instructions.

In the event you are unable to activate your licence online and require assistance please complete the Activation Assistance form.

In addition to credit card, we accept PayPal.

For orders placed on or after 30 Oct 2019:

1. Go to Manage Subscriptions.
2. Click on the payment method of the subscription you wish to update.

For orders placed before 30 Oct 2019:

If you need to update the credit card number or expiration date associated with your auto-renewal, please click here and enter the email address associated with your order as well as your password. If you do not know your password, you can click here to retrieve it. Once you have logged in to the Payment Information page, click the “Edit” button to update your existing credit card information and “Submit” to save it once you have completed your changes.

If you need assistance with this process, please call Customer Service to speak to one of our representatives. For security purposes, your credit card number should never be sent via email.

If you have purchased downloadable products, your credit card will be charged immediately after your purchase has been placed.

The charge for your order will appear on your credit card as: "DRI*Autodesk, Inc."

Depending on the order, sales tax may be calculated and charged. Sales tax charges are calculated based on your location and appear on the order review screen after you enter your billing address. In New Zealand GST will be charged to all customers unless you are a business registered for GST and provide the required tax ID / registration number.

Tax Exempt Customers: Tax exemption is available for business customers who provide valid tax ID.

For orders placed on or after 30 Oct 2019:

1. Go to Manage Subscriptions.
2. Click on the order number to see order details.
3. Click View invoice.

For orders placed before 30 Oct 2019:

• Look up your order.

For credit card verification, you must enter your name and address exactly as it appears on your credit card statement.

No. Your card number should be entered in as a continuous string of numbers.

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

When your refund is approved and processed by Digital River, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days; other payment methods may take longer. Please contact Customer Service if you are experiencing a significant delay in receiving your refund. All access to related software and services will terminate when your refund is processed.

If you need to cancel your subscription prior to the next renewal period, please use the following instructions:

For orders placed on or after 30 Oct 2019:

1. Go to Manage Subscriptions.
2. Click on the subscription details for the subscription you wish to cancel.
3. Switch Auto Renewal to Off to cancel your automatic renewal.

For orders placed before 30 Oct 2019:

1. Look up your order.
2. After locating your order (you can refer to your confirmation email for your order number), click “Manage Auto-Renewal Plan”. If prompted, enter the email address associated with your order, as well as your password.
3. Under the “Auto Renewal Plan Status” section, select the option to cancel your automatic renewal.

Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been canceled. Canceling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After you cancel the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.