Help with buying

Find answers to your questions about buying with Autodesk.

Product Information

The Autodesk Store offers software subscriptions for some suites for the most recent versions of our software products. Subscription services and technical support agreements also are available.

Follow these instructions to add software and services to your shopping cart:

  1. Select your software. Visit the Autodesk Official Store to view and select from available products. Click a software title to view your licensing options.
  2. Select a license type. Most products are available by subscription only with your choice of renewal term and recurring billing.
  3. Select license options. If you subscribe to Autodesk software, you can select the licensing term and support level. All delivery is download only.
  4. Add selections to your cart. Click Add to Cart to save your software and any other options you selected to your shopping cart. If you're not finished shopping, click the Continue Shopping link in the cart to return to the Autodesk Store.
  5. Proceed to checkout. Click Proceed to Secure Checkout when you finish shopping.

We do not offer volume discounts at this time. The pricing you see on the store is the sale price. Any specials or promotions will be noted on the product pages and will show up in your shopping cart.

You will receive information about access, download, and activation by email. In most cases, your products are available in your account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours of placing your order, check your spam folder or contact support for assistance.

  • Order confirmation email. Contains your order number. Print or save this message as a record of your purchase. (In some cases, you may receive a second email.)

Subscription Information

  • Increase productivity with the latest product versions and updates
  • Respond to changing business needs by easily scaling your software tools
  • Pay only for what you need, when you need it— no large upfront investment needed
  • Resolve issues and keep projects on track with direct help from product support specialists
  • Bill back your software subscription fees to clients and projects with ease

Learn more here.

You can pay with bank cards, PayPal, or Direct Debit. The Autodesk Sales Team can assist with purchase orders globally. Call them at 1-855-664-8618.

We also offer financing payment solutions:

Autodesk Authorized Resellers may offer similar payment solutions:

For orders placed on or after 30 Oct 2019:

  1. Go to Manage Subscriptions.
  2. Click on the payment method of the subscription you wish to update.

For orders placed before 30 Oct 2019:

If you need to update the credit card number or expiration date associated with your auto-renewal, please click here and enter the email address associated with your order as well as your password. If you do not know your password, you can click here to retrieve it. Once you have logged in to the Payment Information page, click the “Edit” button to update your existing credit card information and “Submit” to save it once you have completed your changes.

If you need assistance with this process, please call Customer Service to speak to one of our representatives. For security purposes, your credit card number should never be sent via email.

  • For an existing subscription
    1. Log into your Autodesk Account at manage.autodesk.com.
    2. Under Billings and Orders, click on Subscriptions and Contracts. From the list of software, click on the subscription associated with the bank card you want to change.
    3. In the individual subscription view, click Edit (next to Payment).
    4. In the Change Payment Method view, you can edit the billing address.
      1. If the card number or expiry date has changed, add the card as a new card.
      2. You can also use the dropdown in ‘Select a card’ to choose any card saved in your account as payment method.
  • For a new subscription
    • For a new subscription, you can use a payment method already saved in your account or you can add a new card or payment method as part of the checkout process.
    • If you're not sure whether the information for an existing card is current, re-enter it as a new card.
  • If you purchased through a sales representative
    • Log in to order lookup page
    • Using your order ID, click on Manage Renewal
    • Edit payment information
  • Deleting a bank card
    • Currently, you can’t delete a bank card from your account.

For orders placed on or after 30 Oct 2019:

  1. Go to Manage Subscriptions.
  2. Click on the subscription details for the subscription you wish to cancel.
  3. Switch Auto Renewal to Off to cancel your automatic renewal.

For orders placed before 30 Oct 2019:

  1. Click here to look up your order.
  2. After locating your order, click on “Manage Auto-Renewal Plan”. If prompted, enter the email address associated with your order as well as your password.
  3. Under the “Auto Renewal Plan Status” section, select the option to cancel your automatic renewal.

Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been cancelled.

Cancelling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After cancelling the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.

Here are some items to check if you encounter payment errors:

  • Card number and expiration date: For security reasons, you cannot view or edit new or existing card information after you enter it. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.
  • Name and billing address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.
  • Purchase limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies.

Cloud Credits

Learn more about Cloud Credits here.

Product Download

  1. You will receive access to your product via a fulfillment email within 24-48 hours after you place your order.
  2. Sign in to your Autodesk Account at manage.autodesk.com.
  3. Locate the software you wish to download in the list of Products & Services. Click the arrow next to the product name to expand the product details tray.
  4. Click Downloads to activate the download pop-up window.
  5. Select your Version, Platform, and Language to see available download options.

You may not see a download button on your order for the following reasons:

  • You have reached the maximum allowable number of downloads.
  • Your download period has expired, which occurs after 30 days of placing your order.

If you believe you should have access to a download button or are trying to download after 30 days from placing your order, please Contact Us for assistance.

To re-download software within 30 days of your purchase simply log into your Order History page and press the “Begin Download” button.

Look Up Your Order

No. Downloading is a simple file transfer. Installing is the unpacking and loading of the software onto your computer. Autodesk’s installation software walks you through this process once you’ve successfully downloaded the file from our site. If you need assistance with installation, please review our Installation and Activation help.

Installation & Activation

View our Installation and Activation help.

If you have questions or need help installing your Autodesk product, video tutorials, discussion groups and more are available at our Knowledge Network.

First, you’ll need to re-download the file from your Order History page. To do so, simply go to your Order History page from within the Autodesk Store, or you may retrieve a link from your Order Confirmation email and press the "Begin Download" button. Once you have downloaded the file, you will need to navigate to the location where you saved the file and double click on it to start the installation.

Before you begin you will need to purchase a subscription for the software of your choice. This can be done via the product page on the Autodesk Store or by pressing the Buy button that appears in the pop-up when you open your trial.

You will then need your serial number and product key, which are available from your Autodesk Account page. To find your Serial Number and Product Key on this page, sign in and click “Management.” Click the arrow next to your purchased product, and the license information will be listed.

Follow these instructions to convert your software trial. Some steps may be slightly different depending on the software you are using.

  1. Open your trial software. Sign in if prompted, or choose “Create an Account” if you have not created one. Autodesk trials require an Autodesk ID to run.
  2. A pop-up will appear; choose “Already have a license” and then “Enter Serial number” on the Let’s Get Started Screen.
  3. Enter your serial number and product key. Click Continue (or Next).
  4. Click Finish and begin using your software.

“Activation Codes” are for a one-time activation process and cannot be reused.

Most Autodesk products can be registered and activated online. To register and activate your licence please go to www.autodesk.com/register.

If you are using an Autodesk product with a stand-alone installation you can also activate it directly from the product. Just make sure your computer is connected to the Internet when requesting activation.

You can choose to register and activate the product when you start the program. Alternatively, use the Help > About menu while you are running the product.

To activate Autodesk products from the Help menu:

  • On the Help menu, click About.
  • In the About [Autodesk product] window, click Product Information.
  • In the Product Licence Information dialog box, click Activate.
  • In the [Autodesk product] Product Activation window, select Activate the Product, and then click Next.
  • On the Register Today page, follow the on-screen instructions.

In the event you are unable to activate your licence online and require assistance please complete the Activation Assistance form.

Order Information

For orders placed on or after 30 Oct 2019:

  1. Go to Manage Subscriptions.
  2. Click on the order number to see order status.

For orders placed before 30 Oct 2019:

We accept Visa, MasterCard, American Express, and PayPal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

In addition to credit card, we accept PayPal.

For orders placed on or after 30 Oct 2019:

  1. Go to Manage Subscriptions.
  2. Click on the payment method of the subscription you wish to update.

For orders placed before 30 Oct 2019:

If you need to update the credit card number or expiration date associated with your auto-renewal, please click here and enter the email address associated with your order as well as your password. If you do not know your password, you can click here to retrieve it. Once you have logged in to the Payment Information page, click the “Edit” button to update your existing credit card information and “Submit” to save it once you have completed your changes.

If you need assistance with this process, please call Customer Service to speak to one of our representatives. For security purposes, your credit card number should never be sent via email.

If you have purchased downloadable products, your credit card will be charged immediately after your purchase has been placed.

The charge for your order will appear on your credit card as: "DRI*Autodesk, Inc."

Depending on the order, sales tax may be calculated and charged. Sales tax charges are calculated based on your location and appear on the order review screen after you enter your billing address. In New Zealand GST will be charged to all customers unless you are a business registered for GST and provide the required tax ID / registration number.

Tax Exempt Customers: Tax exemption is available for business customers who provide valid tax ID.

For orders placed on or after 30 Oct 2019:

  1. Go to Manage Subscriptions.
  2. Click on the order number to see order details.
  3. Click View invoice.

For orders placed before 30 Oct 2019:

For credit card verification, you must enter your name and address exactly as it appears on your credit card statement.

No. Your card number should be entered in as a continuous string of numbers.

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

Returns and Cancellations

To receive a full refund for a monthly subscription purchased online from Autodesk, you must return it within 15 days of the initial purchase or renewal. For a refund on a maintenance plan or an annual or multi-year subscription, you must initiate the return within 30 days of purchase or renewal.

This policy is effective from the first day that payment is received, and applies solely to purchases and renewals of subscriptions and maintenance plans purchased through Digital River on behalf of Autodesk. This policy does not apply to any other products, services, or offerings. Examples of offerings to which the policy does not apply include, but are not limited to, consulting services, platform subscriptions (e.g., Autodesk® Forge), Extra Territory Rights, cloud credits, and membership or similar fees.

If your order meets our Refund Policy criteria outlined above, please click on this link: View Order, enter your order number (you can refer to your confirmation email for your order number) or email address to search the order. Once the order is reflected, click on the Return button and select the Return reason to complete the return. If you still have issues with the Refund, please contact Customer Service for further assistance.

When your refund is approved and processed by Digital River, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days; other payment methods may take longer. Please contact Customer Service if you are experiencing a significant delay in receiving your refund. All access to related software and services will terminate when your refund is processed.

If you need to cancel your subscription prior to the next renewal period, please use the following instructions:

For orders placed on or after 30 Oct 2019:

  1. Go to Manage Subscriptions.
  2. Click on the subscription details for the subscription you wish to cancel.
  3. Switch Auto Renewal to Off to cancel your automatic renewal.

For orders placed before 30 Oct 2019:

  1. Look up your order.
  2. After locating your order (you can refer to your confirmation email for your order number), click “Manage Auto-Renewal Plan”. If prompted, enter the email address associated with your order, as well as your password.
  3. Under the “Auto Renewal Plan Status” section, select the option to cancel your automatic renewal.

Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been canceled. Canceling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After you cancel the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.

Privacy and Security

Click here to view the Digital River privacy policy.

This is your guarantee that when you shop with us, you can shop with confidence knowing that you are totally protected. Click here to get full details.

Terms and Conditions

Please check Terms and Conditions here.

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