Important update to your buying process 

Here's everything you need to know

See how to request, review, and accept your Autodesk quote so you can get up and running, faster than before.

What is changing?

On 4 March 2024, changes will be made to how you purchase and renew your products.

If you work with an Autodesk Partner, you will still work with them for quote requests, support, and training. However, now you’ll receive an emailed quote from Autodesk and will pay directly from within your Autodesk account.

This buying process update is an example of our commitment to continuously enhancing your customer experience.

Why we’re making these changes 

Personalized experience

Setting the foundation to create more personalized experiences tailored to your needs.

Predictable pricing

Providing you consistent pricing no matter how you buy.

Streamlined process

Allowing you more convenience with enhanced self-serve capabilities in your Autodesk account.

What you need to do to be ready

To prepare for your next purchase or renewal, you may need to set up Autodesk as a supplier with your company for invoice payment. Visit the vendor setup page to find the information you need.

Frequently asked questions (FAQs)

What is changing about the buying process in New Zealand for Autodesk products?

In the new buying process for subscriptions, your partner will configure your quote (which you will receive from Autodesk) and continue to be involved in all phases of the pre-sales and post-sales experience except for the actual payment transaction, which will happen directly between you and Autodesk. This new way of transacting subscription purchases will begin 4 March 2024, in New Zealand.

 

Autodesk is striving to improve your experience by streamlining the transaction process and providing you with more personalized service.

Where do I go for support?

We understand that change can sometimes be overwhelming, but we have taken great care to make this transition as smooth as possible. We encourage you to visit the customer help center where you will find detailed information about the new buying process. For additional information, contact your partner or Autodesk sales representative.

How should I handle my upcoming renewal?

Between 5 December and 3 March, you will be able to renew your subscriptions as typical, through your partner. This includes:

  • Current, on time renewals, and
  • Renewals that are +90 days from renewal (which have a renewal date after March 3)

On March 4 and onward, you will use the new buying process for any renewals for products supported by the new process in New Zealand. Contact your partner to learn which Autodesk products are supported.

 

When you transact in the new experience, you will be set to “auto-renewal” automatically. You can choose to turn this feature off if you would like to receive a new quote each time you renew. As a reminder, choosing a 3-year term will lock in your pricing for the duration of the contract.