Frequently asked questions about Autodesk’s refund policy
How do I cancel my subscription order?
Subscription orders for Autodesk software placed directly with Autodesk online are processed immediately and can only be cancelled by contacting Autodesk Customer Service. If you decide you no longer wish to use or retain access to the software or services to which you've subscribed, you must contact us to request cancellation within 30 days of the original purchase to receive a refund.
How quickly can I receive my refund?
When your refund is approved and processed by Autodesk, typically within 5 to 7 working days, the credit will be issued to the payment method listed in your Autodesk Account. Please contact the card-issuing bank for information about when the credit will post to your account. Access to related software and services will terminate when your refund is processed.
You can cancel the automatic renewal at any time before your renewal date by visiting your Autodesk Account. You will retain access to software and services until the renewal date but will not be automatically charged for a new term. Access to your software and services will end on your subscription renewal date.
What if I purchased with a reseller?
Return policies for purchases and renewal charges from third-party sellers such as retailers or authorised Autodesk resellers can vary by seller. Please contact your seller directly for information about return policies.
Where can I get technical support?
You can access technical support in a way that works best for you—choose phone, online chat, email or remote desktop assistance to resolve your issues. See all your support options.